Refund policy

30-Day Return Policy
If you aren’t completely satisfied with your order, you have 30 days from the date of shipment to initiate a return.
We do not accept worn or damaged items.
Items marked as Clearance cannot be returned.
Ace Marks will only accept unworn items with all original shoe box contents and packaging.

Please use a soft surface such as a rug or carpet to try on your shoes, as the soles will easily scratch if you walk on hardwood or concrete floors. Shoes with scuffed soles cannot be returned for a refund. If your shoes are sent back with creased leather, a $50 damage fee will be deducted from the refund. 
Once we receive and inspect your returned items, you will be sent a confirmation email documenting your refund.
If your return does not meet the above policy, you will be notified by our team.

Gift cards, Clearance Items and expedited shipping charges are non-refundable.

Return Process

To start your return, click here. 

If you purchased order protection through Re:do at the time of checkout, there will be no cost to return your items for store credit or exchange. Simply submit the return for store credit or exchange and receive a prepaid return label through the portal. Please note that if the item you’ve selected for exchange is a pre-order, the lead time for the exchange will be a minimum of 3-6 months.

If you did not opt for this coverage or you are seeking a refund, you will be able to purchase a shipping label through the portal.

Important note: Please include the packing slip that’s attached to the shipping label with your return. Once the return label is created, you will have 7 days to drop your package off with UPS. After those 7 days, the return label will expire. 

Once we receive and inspect your returned items, we will refund your original method of payment and notify you by email. If your return does not meet our policy, you will be notified by our team.

Please allow 5-10 days for your returned items to reach us for inspection and another 3-5 days for your refund to be processed.